Effective: 19 August 2026
Eligible refunds
Duplicate charges, missing fulfilment and verified system failures are prioritised. A request may be submitted within seven days if all credits from that purchase remain unused.
Once credits are used, an order is not normally eligible for an automatic refund, except where law requires it or the service remains materially unavailable.
Subscriptions and chargebacks
Cancellation stops future renewal and does not erase credits already issued. Annual plans issue the annual allocation after successful payment.
Refund and chargeback events are reconciled through Waffo webhooks. If used credits exceed the revocable balance, the order enters manual review rather than creating an unlimited negative balance.